Privacy Policy

What Data We Collect

• Name and email address when you place an order or contact us.
• Account details you provide if you register for an account on the website.
• Order history and order status information so we can support purchases and customer service.
• If you check out as a guest, we collect your email address solely to send your order receipt and click-and-collect notifications. No account is created and your email is not used for any other purpose.

Payment Information

We do not collect or store your full payment card details. Online payments are handled securely by Stripe, our payment provider.

How We Use Your Data

• Process and fulfil orders, including click-and-collect requests.
• Send order confirmations, order updates, and customer service messages.
• Maintain internal records, prevent misuse of the site, and support day-to-day store operations.
• Guest checkout email addresses are used only to send your order receipt and collection notice, and are stored only for as long as needed to fulfil your order.

Where Your Data Is Stored

Order and account information is stored in our secure database and website infrastructure provided by trusted service providers, including Neon for database hosting and Vercel for website hosting.

Your Rights

• Ask for a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete data we no longer need to keep for legal or operational reasons.

Data Security

We take reasonable steps to keep your information secure and limit access to people and systems that need it to operate the business.

Contact Us

If you have questions about this policy or want to request access to or deletion of your data, please contact us at support@winnershtilestore.co.uk.

Changes To This Policy

We may update this policy from time to time. Any significant changes will be reflected on this page with an updated effective date.